devnani.ca

About

Dhruv is a Toronto-based professional with extensive experience in Procurement, Outsourcing, and Program Delivery both at working team (hands-on) and executive (directing, monitoring, planning, and coaching) levels.

Dhruv specializes in developing and implementing” bespoke solutions” to solve complex organizational challenges. Recommendations that work within the organization's unique constraints (regulation, guidelines, policies, and practices) and culture resulting in solutions that can be IMPLEMENTED.

Holistic end-to-end experience or having "lived the deal" on third-party engagements provides the "unintended consequences" lens to Dhruv's thinking. The Program Delivery experience helps assess the "delivery feasibility" of a strategy/advice recommended.

Details

Experience

Indirect Procurement

15+ years experience; Managed IT and Non-Technology categories with portfolios of up to $700 million annual spend; Managed RFPs with Total Contract Values (TCV) of up to $1 billion; Lead negotiator for multiple complex multi-party deals; Expertise in resolving multi-million-dollar contracts disputes; and Designed OSFI B-10 complaint process and policies.

Services Outsourcing

15+ years of experience developing Outsourcing strategies (Build vs. Buy assessment); in outsourcing to India, Philippines, Canada, USA, LATAM (Costa Rica, El Salvador), and China; conducting and managing the Vendor Selection and Due Diligence process; Expertise in developing MSA’s, SOWs, SLA Frameworks, and Business & Pricing Models; and Relationship and ongoing Performance Management:

Program Delivery and Leadership

8+ years experience in the delivery of IT and non-IT Programs, Multi Silos (BU, LOB, Divisions, etc.), multi-vendor, and advisors; have managed Program budgets of >$5 million; comfortable with both Waterfall and Agile methodologies.

Industries/ Sectors

Financial Services (Insurance and Banking), Telecom, and the Public Sector (Health Care and Public Transit Payments).

Resume

Email: dhruv(at)devnani.ca for a copy

www.linkedin.com/in/dhruv-devnani

Approach

Observe the problem by immersing "himself" in the day-to-day activities of the Project. The objective is to try to assess and understand the problem statements while providing support to the delivery teams.

Process the available data and documents (contracts, policies, procedures). The intent is to develop a Client/Sponsor aligned view on the problem statement and solution "Options".

Inform including knowledge transfer. Iterative review approach of "Options" to align with all stakeholders and provide a final recommendation. Knowledge Transfer to the Client interface team is also completed in this phase to ensure informed accountabilities.

Deliver helping "DO" what Dhruv recommended Client/Sponsor should "DO". This step is typically assignment scope driven.

Outputs

Discussion/Concept documentation
Approach/Strategy documentation
Sourcing documentation (RFx)
Contracts: Focused on time-bound delivery of MSA, SOW, SLAs, etc.
Detailed process maps and plans
Facilitation of negotiation sessions, driving consensus amongst stakeholders, and knowledge transfer workshops (in-person and virtual)
Financial & Business model design/ Evaluation model design/ Scenario design
The ongoing stakeholder communication materials (Leadership, Steering Co decks)
Tools, templates, and forms
Status and other cadence-based reports

(Deliverables and artifacts are dependent on the problem statement and scope of the assignment)

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